Shipments and returns
Your pack shipment
- Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post with tracking. If you prefer delivery by another carrier an additional cost will be applied, so please contact us before to make arrangement. Whichever shipment choice you make, we will provide you with a link to track your package online.
- Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
- Boxes are amply sized and your items are well-protected.
In store pick up
- An ID card will be asked like a driving licence with your address.
- Address must match billing address of the person who made the purchase.
Returns & Exchanges
Conditions for the return
- As of the date of receipt of the order, the customer has 30 days to return the * (its) item (s). After this period, the products delivered will be deemed compliant and accepted by the buyer. Therefore, Aux Petits Pas may be reserve the right to refuse an exchange or refund.
- The returned item must not have been used or washed and must be returned in its original packaging, accompanied by an explanatory letter indicating the order number, full contact details of the buyer as well as the modality of return desired between "exchange", "credit slip" or "Money Back".
- No return or exchange will be offered (or at the discretion of Aux Petits Pas) for certain items for hygiene reasons; on conditions that may affect the original condition of the products, such as car seats. We regret we can not accept returns or exchanges for underwear, breastpumps, etc ..
- In this case, the customer must send the product (s) to the following address :
- Aux Petits Pas - RMA
- 1622 Boulevard de l'Avenir, Laval, QC H7S 2N4
- Of the reception, quality control will be carried out on the goods received. No used or damaged product (s) by the customer can be accepted for exchange, credit or refund.
Methods proposed return
- The exchange with one or more other items whose total sale price does not exceed the amount already paid by the buyer in its original order (and subject to available stock on the date of receipt of the package return).
- The creation of a credit note on the next order of the purchaser and valid for 2 months from its issuance.
- The repayment is made upon receipt of the returned product (s) by the customer to Aux Petits Pas off shipping fees associated. If shipping was FREE at the time of order, Lil Steps has the right to claim the shipping fees charged by the carrier for that transaction to the client. Reimbursement will be thru the payment method choosen by the client at the time of purchase.
- During the sales, promotions, business operations, the return time is 7 days.